Support guide
What to do if the car is not as expected
Steps if the vehicle differs from the listing or has undisclosed damage.
For renters4 min
Practical guide
Follow each step, then use the related links to continue.
Guide contents
01
If something is wrong
Do not drive away if the vehicle is unsafe or very different from what you booked. Contact the agency immediately and document the issue with photos.
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Next steps
Search verified cars with your exact dates or read trust policies before you book.